Roof Replacement Case Studies: Roof Replacement in New Haven, CT with Insurance Problems

Challenge

Our owners had their work cut out for them on this job. They needed to help a customer with an insurance claim.

Terry and Bruno have been in the business for so long that their experience is unmatched. When it comes to speaking to insurance providers to make them aware of the seriousness of the situation, both Terry and Bruno have excelled. We all know the process. Something happens to your home. Your insurance company sends out a representative to take a look at the damage. He or she asks the homeowner a few questions, and a couple months later you receive an answer that you may not have been expecting. Everyone is trying to find the most efficient and cost effective solution, we at Smart Care Exteriors know this. 

Solution

After about four months of back and forth, Terry was able to speak with the insurance representative directly. Stressing the urgency on the state of the roof and well-being of the home. At this point we were able to show the insurance company that this home really did need a new roof. We had to replace this New Haven roof, its shingles were installed 25 years ago, endured weather damage and were visibly brittle. So, we replaced their old shingles with a GAF lifetime shingle. A perfect fit for a lasting result!